Royal Mail Revenge
Freepost Royal Mail
6th October 2011
I enclose a birthday card and envelope sent to my son. You will see that I was obliged to pay £1.12 in order to have it delivered. The envelope is 13.5 x 19mm, and the card and envelope are approximately 4mm thick. The person who sent it had already bought, and applied a 46p First Class stamp to the envelope.
It is absolutely ridiculous that this card was deemed to be too large for regular letter post and I feel that this is simply another way to grab as much money from the public as possible. I checked your website and the price for a large letter is 75p, so I have no idea how the extra 12p was calculated, as there is no 58p postal tariff listed. It appears that we all need psychic abilities when working out postage costs.
Not only that, the sorting office had to have someone add a sticker and note to the envelope, fill in an excess postage charge card and then have it delivered to me. Incidentally, that excess postage card is much larger than the birthday card. They might as well have delivered the birthday card in the first place!
Please arrange to refund the cost of the extra postage and the handling charge.
PS Ironically, this complaint is being sent Freepost in a very large envelope. Hope you are happy to stand the cost of the excess charge!